鐐哄公鍔╁ぇ瀹舵洿濂界殑鍌欒€冭粺鑰冮珮绱氫俊鎭郴绲�(t菕ng)闋�(xi脿ng)鐩鐞嗗斧鑰冭│锛屽皬绶ㄧ壒鐐哄ぇ瀹跺垎浜�“淇℃伅绯荤当(t菕ng)闋�(xi脿ng)鐩鐞嗗斧姣忔棩绶寸繏(x铆)椤屽強绛旀瑙ｆ瀽”鍏�(n猫i)瀹�锛屽公鍔╁ぇ瀹堕€�(j矛n)琛屽倷鑰冿紝姝ょ郴鍒楀収(n猫i)瀹瑰皣鎸佺簩(x霉)鏇存柊锛岃€冪敓鍙互榛�(di菐n)鎿婃敹钘忚捣渚嗗摝锛�

婧Θ鎻愮ず锛�鑰冪敓濡傛灉鎯充簡瑙ｆ垨鎿�(d膩n)蹇冭嚜宸遍尟閬庤粺鑰冮珮闋�(xi脿ng)鑰冭│鐨勫牨鍚嶆檪闁撱€佽€冭│鏅傞枔銆佹垚绺炬煡瑭㈡檪闁撱€佽瓑鏇搁牁(l菒ng)鍙栨檪闁撶瓑鏅傞枔绡€(ji茅)榛�(di菐n)锛屽彲浣跨敤鏂囩珷闋傞儴鐨�“ 鍏嶈不(f猫i)闋�(y霉)绱勭煭淇℃彁閱�”鏈嶅嫏(w霉)锛岄爯(y霉)绱勬垚鍔�锛屽眴鏅傞噸瑕佽€冭│绡€(ji茅)榛�(di菐n)鎴戝€戞渻浠ョ煭淇″舰寮忓強鏅傛彁閱掓偍锛�

(鐐轰簡鏂逛究澶у鍌欒€�锛屽彲閫氶亷璩囨枡涓嬭級鍗€(q奴)鍩�鍏嶈不(f猫i)涓嬭級姝峰勾妯℃摤瑭﹂鍙婂倷鑰冭硣鏂�)

瑭﹂1

Quality planning tools are often used to help plan effective quality management activities.( ) is one of such tools, which involves company actual or planned project practices to those or other projects to generate ideas for improvement and to provide a basis by which to measure performance.

A銆丅enchmarking

B銆丵uality metric

C銆丵uality checklist

D銆丅rainstorming

瑭﹂2

闂�(gu膩n)浜庨牁(l菒ng)灏�(d菐o)鑰呭拰绠＄悊鑰呯殑鎻忚堪锛屾纰虹殑鏄�()銆�

A銆佺鐞嗚€呯殑宸ヤ綔涓昏鏄⒑瀹氭柟鍚�銆佺当(t菕ng)涓€鎬濇兂銆佹縺鍕靛拰榧撹垶

B銆侀牁(l菒ng)灏�(d菐o)鑰呰矤(f霉)璨�(z茅)鏌愪欢鍏烽珨浜嬫儏鐨勭鐞嗘垨?q奴)宕縁(xi脿n)鏌愬€嬪叿楂旂洰妯�(bi膩o)

C銆佺鐞嗚€呰ō(sh猫)瀹氱洰妯�(bi膩o)锛岄牁(l菒ng)灏�(d菐o)鑰呯巼鐪惧(sh铆)鐝�(xi脿n)鐩(bi膩o)

D銆侀爡(xi脿ng)鐩稉(j墨ng)鐞嗗叿鏈夐牁(l菒ng)灏�(d菐o)鑰呭拰绠＄悊鑰呯殑闆欓噸韬唤

瑭﹂3

The uncertainty of an event is measured by its probability of occurrence and is inversely proportional to that. The more uncertain an event is. The more information is required to resolve uncertainty of that event. The amount of information is measured in ()

A銆乸ossibility

B銆乥its

C銆乥ps

D銆乸robability

绛旀瑙ｆ瀽锛�

瑭﹂1 鍙冭€冪瓟妗堬細A

鍙冭€冭В鏋愶細

鍙冭€冭鏂囷細鍒跺畾闋�(xi脿ng)鐩唱(zh矛)閲忚▓(j矛)鍔冪殑宸ュ叿鏈夊姪浜庤唱(zh矛)閲忚▓(j矛)鍔冩椿鍕曠殑绶ㄥ埗?锛涢稙?zh菙n)鍒嗘瀽(Benchmarking )鏄叾宸ュ叿涔嬩竴锛屽畠鏄寚灏囬爡(xi脿ng)鐩殑瀵�(sh铆)闅涘仛娉曟垨瑷�(j矛)鍔冨仛娉曡垏鍏朵粬闋�(xi脿ng)鐩殑瀵�(sh铆)韪愮浉姣旇純锛屽緸鑰岀敘(ch菐n)鐢熸敼閫�(j矛n)鐨勬€濊矾骞舵彁鍑哄害閲忕妇鏁堢殑妯�(bi膩o)婧�(zh菙n)銆�

B閬搁爡(xi脿ng)鐐鸿唱(zh矛)閲忓害閲�锛孋閬搁爡(xi脿ng)鐐鸿唱(zh矛)閲忔鏌ヨ〃锛孌閬搁爡(xi脿ng)鐐洪牠鑵﹂ⅷ(f膿ng)鏆存硶

瑭﹂2 鍙冭€冪瓟妗堬細D

鍙冭€冭В鏋愶細闋�(xi脿ng)鐩稉(j墨ng)鐞嗗叿鏈夐牁(l菒ng)灏�(d菐o)鑰呭拰绠＄悊鑰呯殑闆欓噸韬唤銆傚皪闋�(xi脿ng)鐩稉(j墨ng)鐞嗚€岃█锛岀鐞嗚兘鍔涘拰闋�(l菒ng)灏�(d菐o)鑳藉姏浜岃€呭潎涓嶅彲鎴栫己銆傚皪浜庡ぇ鍨嬪京(f霉)闆滈爡(xi脿ng)鐩�锛岄牁(l菒ng)灏�(d菐o)鑳藉姏灏ょ偤閲嶈銆�

闋�(l菒ng)灏�(d菐o)鑰�(Leader)鐨勫伐浣滀富瑕佹秹鍙婁笁鏂归潰锛�

(1)纰哄畾鏂瑰悜(Establishing direction)锛岀偤鍦�(tu谩n)闅�(du矛)瑷�(sh猫)瀹氱洰妯�(bi膩o)锛屾弿绻効鏅�锛屽埗瀹氭埌(zh脿n)鐣ャ€�

(2)绲�(t菕ng)涓€鎬濇兂(Aligning people)锛屽崝(xi茅)瑾�(di脿o)浜哄摗锛屽湗(tu谩n)绲�(ji茅)鐩″彲鑳藉鐨勫姏閲忎締瀵�(sh铆)鐝�(xi脿n)鎰挎櫙銆�

(3)婵€鍕靛拰榧撹垶(Motivating and inspiring)锛屽湪鍚戠洰妯�(bi膩o)閫�(j矛n)杌嶇殑閬庣▼涓笉鍙伩鍏嶈閬囧埌鑹遍洠闅樆锛岄牁(l菒ng)灏�(d菐o)鑰呰婵€鍕靛拰榧撹垶澶у鍏嬫湇鍥伴洠濂媷鍓嶉€�(j矛n)銆�

绠＄悊鑰�(Manager)琚祫绻旇肠浜堣伔浣嶅拰娆�(qu谩n)鍔�锛岃矤(f霉)璨�(z茅)鏌愪欢浜嬫儏鐨勭鐞嗘垨?q奴)宕縁(xi脿n)鏌愬€嬬洰妯�(bi膩o)銆傜鐞嗚€呬富瑕侀棞(gu膩n)蹇冩寔绾�(x霉)涓嶆柗鍦扮偤骞茬郴浜哄壍(chu脿ng)閫犱粬鍊戞墍鏈熸湜鐨勬垚鏋�銆�

瑭﹂3 鍙冭€冪瓟妗堬細B

鍙冭€冭В鏋愶細

涓€鍊嬩簨浠剁殑涓嶇⒑瀹氭€х殑娓噺鏄€氶亷鍏剁櫦(f膩)鐢熺殑姒傜巼鏄垚鍙嶆瘮鐨�銆傛槸鏇村姞涓嶇⒑瀹氫簨浠�銆傞渶瑕佹洿澶氱殑淇℃伅渚嗚В姹鸿┎浜嬩欢鐨勪笉纰哄畾鎬�銆備互姣旂壒鐨勪俊鎭噺銆�

鍌欒€冭硣鏂欙細姝峰勾鐪熼銆�楂橀牷鑰冮粸(di菐n)銆�鍒烽搴�鍙粸(di菐n)鎿�鍏嶈不(f猫i)涓嬭級锛�

浠ヤ笂灏辨槸“淇℃伅绯荤当(t菕ng)闋�(xi脿ng)鐩鐞嗗斧姣忔棩绶寸繏(x铆)椤屽強绛旀瑙ｆ瀽锛�270锛�”鐨勫収(n猫i)瀹逛簡锛岃珛鑰冪敓浠旂窗(x矛)闁辫畝锛屾彁鍓嶉€�(j矛n)琛屽倷鑰�銆傛韩棣ㄦ彁绀猴細鐐哄公鍔╁悇浣嶈€冪敓鏇村ソ鍦板倷鑰冭粺鑰冮珮闋�(xi脿ng)鑰冭│锛岀挵(hu谩n)鐞冪恫(w菐ng)鏍＄偤澶у鐗规剰涓婂偝浜嗗緢澶氬倷鑰冭硣鏂�锛屽姝峰勾鐪熼銆佹ā鎿│椤岃垏绛旀瑙ｆ瀽銆佽€冭│鎶€宸х瓑鍌欒€冭硣鏂�锛岃€冪敓鍙粸(di菐n)鎿婁笅鏂�“鍏嶈不(f猫i)涓嬭級”閫�(j矛n)琛岄牁(l菒ng)鍙栧摝锛�