杌熻€冧腑绱氱郴绲�(t菕ng)闆嗘垚闋呯洰绠＄悊宸ョ▼甯煡璀橀粸锛氭矕绐佺鐞�

1.瑾�(r猫n)璀樻矕绐�

娌栫獊锛屽氨鏄▓鍔冭垏鐝�(xi脿n)瀵︿箣闁撶殑鐭涚浘锛屾垨浜鸿垏浜轰箣闁撲笉鍚屾湡鏈涗箣闁撶殑鐭涚浘锛屾垨浜鸿垏浜轰箣闁撳埄鐩婄殑鐭涚浘銆傚湪绠＄悊闋呯洰閬庣▼涓�锛屾渶涓昏鐨勬矕绐佹湁7绋細閫插害銆侀爡鐩劒(y艒u)鍏堢礆銆佽硣婧�銆佹妧琛�(sh霉)銆佺鐞嗛亷绋�銆佹垚鏈拰鍊嬩汉娌栫獊銆�

鍦ㄩ爡鐩殑鍚勯殠娈�锛屾矕绐佺殑鎺掑垪渚濇濡備笅銆�

鈶犳蹇甸殠娈碉細闋呯洰鍎�(y艒u)鍏堢礆娌栫獊銆佺鐞嗛亷绋嬫矕绐�銆侀€插害娌栫獊銆�

鈶¤▓鍔冮殠娈碉細闋呯洰鍎�(y艒u)鍏堢礆娌栫獊銆侀€插害娌栫獊銆佺鐞嗛亷绋嬫矕绐�銆�

鈶㈠煼(zh铆)琛岄殠娈碉細閫插害娌栫獊銆佹妧琛�(sh霉)娌栫獊銆佽硣婧愭矕绐�銆�

鈶ｆ敹灏鹃殠娈�;閫插害娌栫獊銆佽硣婧愭矕绐併€佸€嬩汉娌栫獊銆�

鍦橀殜鐨勫熀鏈(gu墨)鍓囥€佺祫绻斿師鍓囥€佸熀鏈(bi膩o)婧�(zh菙n)锛屼互鍙婂彲琛岀殑闋呯洰绠＄悊缍�(j墨ng)椹楀鍒惰▊闋呯洰婧濋€氳▓鍔�銆佹槑纰哄畾缇╄鑹茶垏宕椾綅锛岄兘鏈夊姪浜庢笡灏戞矕绐�銆�

鎴愬姛鐨勬矕绐佺鐞嗗彲浠ュぇ澶у湴鎻愰珮鐢熺敘(ch菐n)鍔涘苟淇冮€茬⿳妤电殑宸ヤ綔闂�(gu膩n)绯�銆傚鏋滄矕绐佸緱浠ラ仼鐣�(d膩ng)?sh霉)澧撹娋?锛屾剰瑕嬬殑鍒嗘鏄湁鐩婄殑锛屽彲浠ュ鍔�?chu脿ng)閫犲姏鍜屽仛鍑烘洿濂界殑姹虹瓥銆傜暥(d膩ng)鍒嗘璁婃垚璨�(f霉)闈㈠洜绱犳檪锛岄爡鐩湗闅婃垚鍝℃噳(y墨ng)璨�(f霉)璨�(z茅)瑙ｆ焙浠栧€戠浉浜掍箣闁撶殑娌栫獊銆傚鏋滄矕绐佸崌绱�锛岄爡鐩稉(j墨ng)鐞嗘噳(y墨ng)骞姪鍦橀殜鎵惧嚭涓€鍊嬫豢鎰忕殑瑙ｆ焙鏂规銆�

闋呯洰娌栫獊鎳�(y墨ng)瑭茶鐩℃棭鐧�(f膩)鐝�(xi脿n)锛屽埄鐢ㄧ涓嬩絾鐩存帴鐨�銆佸悎浣滅殑鏂瑰紡渚嗚檿鐞嗘矕绐�銆傚鏋滄矕绐佹寔绾�(x霉)鍒嗚锛岄偅涔堥渶瑕佷娇鐢ㄦ寮忕殑铏曠悊閬庣▼锛屽寘鎷噰鍙栨嚥鎴掓帾鏂姐€�

鐣�(d膩ng)鍦ㄤ竴鍊嬪湗闅婄殑鐠�(hu谩n)澧冧笅铏曠悊娌栫獊鏅�锛岄爡鐩稉(j墨ng)鐞嗘噳(y墨ng)瑭茶獚(r猫n)璀樺埌?j墨ng)_绐佺殑涓嬪垪鐗归粸銆�

鈶犳矕绐佹槸鑷劧鐨�锛岃€屼笖瑕佹壘鍑轰竴鍊嬭В姹鸿睛娉曘€�

鈶℃矕绐佹槸涓€鍊嬪湗闅婂晱椤�锛岃€屼笉鏄煇浜虹殑鍊嬩汉鍟忛銆�

鈶㈡噳(y墨ng)鍏枊鍦拌檿鐞嗘矕绐�銆�

鈶ｆ矕绐佺殑瑙ｆ焙鎳�(y墨ng)鑱氱劍鍦ㄥ晱椤岋紝鑰屼笉鏄汉韬敾鎿�銆�

鈶ゆ矕瀵︾殑瑙ｆ焙鎳�(y墨ng)鑱氱劍鍦ㄧ従(xi脿n)鍦�锛岃€屼笉鏄亷鍘�銆�

2.娌栫獊鐨勬牴婧�

鍦ㄩ爡鐩鐞嗙挵(hu谩n)澧冮噷锛屾矕绐佹槸涓嶅彲閬垮厤鐨�銆傛矕绐佺殑鏍规簮鍖呮嫭灏嶇█缂鸿硣婧愮殑鐖惗銆侀€插害鍎�(y艒u)鍏堢礆鐨勪笉鍚屼互鍙婃瘡鍊嬩汉涓嶅悓鐨勫伐浣滄柟寮忚垏棰�(f膿ng)鏍笺€傞櫎姝や箣澶�锛屾矕绐佺殑鏍规簮閭勬湁濡備笅鍥犵礌銆�

(1)闋呯洰鐨勯珮澹撶挵(hu谩n)澧�銆傞爡鐩湁鏄庣⒑鐨勯枊濮嬪拰绲�(ji茅)鏉熸檪闁撱€佹湁闄愮殑闋�(y霉)绠�銆佸毚(y谩n)鏍肩殑璩�(zh矛)閲忔(bi膩o)婧�(zh菙n)绛�銆傞€欎簺鐩(bi膩o)鐩镐簰绱勬潫鐢氳嚦娌栫獊锛岄兘鏈冮€犳垚闋呯洰鐨勭穵寮靛拰楂樺鐠�(hu谩n)澧�銆�

(2)璨�(z茅)浠绘ā绯�銆傚湪澶氭暩(sh霉)闋呯洰灏ゅ叾鏄急鐭╅櫍绲�(ji茅)妲�(g貌u)涓�锛岄爡鐩稉(j墨ng)鐞嗘湁寰堝皬鐨勬瑠(qu谩n)鍔涘嵒鎵挎摂(d膩n)钁楀緢澶х殑璨�(z茅)浠汇€傝铂(z茅)浠讳笉娓呮垨娆�(qu谩n)鍔涜铂(z茅)浠诲け琛￠兘鏈冪敘(ch菐n)鐢熸矕绐�銆�

(3)瀛樺湪澶氬€嬩笂绱氥€傜煩闄ｇ祼(ji茅)妲�(g貌u)鎴栬伔鑳藉瀷绲�(ji茅)妲�(g貌u)閲岀殑闋呯洰鍦橀殜鎴愬摗渚嗘簮浜庤伔鑳介儴闁€锛岄爡鐩稉(j墨ng)鐞嗗湪鐛插彇浜哄摗鐨勬檪鍊欒鍜岃伔鑳界稉(j墨ng)鐞嗘垨鑰呭叾浠栭爡鐩湗闅婅珖鍒ゅ崝(xi茅)鍟嗕互鐛插緱鍏�(n猫i)閮ㄨ硣婧�锛岄€欐ǎ灏卞瓨鍦ㄩ爡鐩腑鐨勫閲嶅尟鍫遍棞(gu膩n)绯�锛屼竴鍊嬫垚鍝″悜澶氬€嬩笂绱氳矤(f霉)璨�(z茅)锛屽線寰€鏈冨紩鐧�(f膩)娌栫獊銆�

(4)鏂扮鎶€鐨勪娇鐢�銆傜郴绲�(t菕ng)闆嗘垚琛屾キ(y猫)鐨勪竴鍊嬬壒榛炲氨鏄妧琛�(sh霉)鐧�(f膩)灞曞揩锛屼互鑷充簬鍑虹従(xi脿n)姣旈爡鐩従(xi脿n)琛屼娇鐢ㄦ妧琛�(sh霉)鏇存柊鐨勬妧琛�(sh霉)锛岄€犳垚澶у灏嶅悇绋妧琛�(sh霉)鐨勪笉鍚屾厠(t脿i)搴﹀拰瑙€榛烇紝閫茶€屽紩璧锋矕绐�銆�

3.闂�(gu膩n)浜庢矕绐佺殑瑙ｆ焙

1)褰遍熆娌栫獊瑙ｆ焙鐨勫洜绱�

鍦ㄧ鐞嗛爡鐩湗闅婃檪锛岄爡鐩稉(j墨ng)鐞嗙殑鎴愬姛涓昏渚濋潬浠栧€戣В姹烘矕绐佺殑鑳藉姏锛屼笉鍚岀殑闋呯洰缍�(j墨ng)鐞嗚В姹烘矕绐佹湁涓嶅悓鐨勯ⅷ(f膿ng)鏍�銆傚奖闊挎矕绐佽В姹虹殑鍥犵礌濡備笅銆�

鈶犳矕绐佺殑閲嶈鎬ц垏寮峰害銆�

鈶¤В姹烘矕绐佺殑鏅傞枔澹撳姏銆�

鈶㈡秹鍙婃矕绐佸悇鏂圭殑浣嶇疆銆�

鈶ｅ熀浜庨暦鏈熻В姹烘矕绐侀倓鏄煭鏈熻В姹烘矕绐佺殑鍕曟銆�

2)娌栫獊鐨勮В姹烘柟娉�

涓嶇娌栫獊灏嶉爡鐩殑褰遍熆鏄闈㈢殑閭勬槸璨�(f霉)闈㈢殑锛岄爡鐩稉(j墨ng)鐞嗛兘鏈夎铂(z茅)浠昏檿鐞嗗畠锛屼互娓涘皯娌栫獊灏嶉爡鐩殑涓嶅埄褰遍熆锛屽鍔犲叾灏嶉爡鐩⿳妤垫湁鍒╃殑涓€闈�銆�

浠ヤ笅鏄矕绐佺鐞嗙殑6绋柟娉�

(1)鍟忛瑙ｆ焙(Problem Solving/Confrontation)銆傚晱椤岃В姹哄氨鏄矕绐佸悇鏂逛竴璧风⿳妤靛湴瀹氱京鍟忛銆佹敹闆嗗晱椤岀殑淇℃伅銆佸埗瀹氳В姹烘柟妗�锛屾渶鍚庣洿鍒伴伕鎿囦竴鍊嬫渶鍚堥仼鐨勬柟妗堜締瑙ｆ焙娌栫獊锛屾鏅傜偤闆欒磸鎴栧璐�銆備絾鍦ㄩ€欏€嬮亷绋嬩腑锛岄渶瑕佸叕闁嬪湴鍗�(xi茅)鍟嗭紝閫欐槸娌栫獊绠＄悊涓渶鐞嗘兂鐨勪竴绋柟娉�銆�

(2)鍚堜綔(Collaborating)銆傞泦鍚堝鏂圭殑瑙€榛炲拰鎰忚锛屽緱鍑轰竴鍊嬪鏁�(sh霉)浜烘帴鍙楀拰鎵胯鐨勬矕绐佽В姹烘柟妗�銆�

(3)寮峰埗(Forcing)銆傚挤鍒跺氨鏄互鐘х壊鍏朵粬鍚勬柟鐨勮榛炵偤浠ｅ児锛屽挤鍒堕噰绱嶄竴鏂圭殑瑙€榛�銆備竴鑸彧閬╃敤浜庤磸-杓搁€欐ǎ鐨勯浂-鍜屾父鎴叉儏鏅噷銆�

(4)濡ュ崝(xi茅)(Compromising)锛屽Ε鍗�(xi茅)灏辨槸娌栫獊鐨勫悇鏂瑰崝(xi茅)鍟嗗苟涓斿皨鎵句竴绋兘澶犱娇娌栫獊鍚勬柟閮芥湁涓€瀹氱▼搴︽豢鎰�銆佷絾娌栫獊鍚勬柟?j墨ng)]鏈変换浣曚竴鏂瑰畬鍏ㄦ豢鎰�銆佹槸涓€绋兘鍋氫竴浜涜畵姝ョ殑娌栫獊瑙ｆ焙鏂规硶銆�

(5)姹傚悓瀛樼暟(Smoothing/Accommodating)銆傛眰鍚屽瓨鐣扮殑鏂规硶灏辨槸娌栫獊鍚勬柟閮介棞(gu膩n)娉ㄤ粬鍊戜竴鑷寸殑涓€闈�锛岃€屾贰鍖栦笉涓€鑷寸殑涓€闈�銆備竴鑸眰鍚屽瓨鐣拌姹備繚鎸佷竴绋弸濂界殑姘ｆ皼锛屼絾鏄洖閬夸簡瑙ｆ焙娌栫獊鐨勬牴婧�銆備篃灏辨槸璁撳ぇ瀹堕兘鍐烽潨涓嬩締锛屽厛鎶婂伐浣滃仛瀹�銆�

(6)鎾ら€€(Withdrawing/Avoiding)銆傛挙閫€灏辨槸鎶婄溂鍓嶇殑鎴栨經鍦ㄧ殑娌栫獊鎿辩疆璧蜂締锛屽緸娌栫獊涓挙閫€銆�

浠ヤ笂灏辨槸灏忕法鏁寸悊鐨勮粺鑰冧腑绱氱郴绲�(t菕ng)闆嗘垚闋呯洰绠＄悊宸ョ▼甯煡璀橀粸锛屽笇鏈涜兘骞姪鍒板ぇ瀹躲€傜挵(hu谩n)鐞冪恫(w菐ng)鏍″弸鎯呮彁绀猴細鐐轰簡澶у鏇村ソ鐨勫倷鑰�锛岀挵(hu谩n)鐞冪恫(w菐ng)鏍＄壒鍦扮偤鎮ㄦ簴(zh菙n)鍌欎簡瑷堢畻姗熻粺鑰冨京(f霉)缈�(x铆)璩囨枡锛屽鏈夐渶瑕佽珛榛炴搳鏂囩珷涓嬫柟“鍏嶈不涓嬭級>>>瑷堢畻姗熻粺鑰冭│椤�/鑰冮粸绮捐彲”鍏嶈不涓嬭級瀛�(xu茅)缈�(x铆)銆�