鐩搁棞(gu膩n)鎺ㄨ枽锛�鍏ㄥ湅鍚勭渷浠�2021骞翠汉鍔涜硣婧愮稉(j墨ng)鐞嗚€冭│鏅�(sh铆)闁撳尟绺�

2021骞翠汉鍔涜硣婧愮稉(j墨ng)鐞嗚€冭│姝ｅ湪鍌欒€冧腑锛岃€冪敓鍦�2021骞翠汉鍔涜硣婧愮稉(j墨ng)鐞嗗倷鑰冧腑鏈�(hu矛)閬囧埌闂�(gu膩n)浜庝汉鍔涜硣婧愮稉(j墨ng)鐞嗚€冭│闇€瑕佸叿鍌欑殑鎶€鑳界殑浜嬪厭銆備笅闈㈠氨渚嗗垎浜竴鍊�(g猫)浜哄姏璩囨簮缍�(j墨ng)鐞嗛潰瑭︽妧宸ф湁鍝簺锛�

灏忔彁绀猴細澶氬€�(g猫)璀夊姊濊矾锛岀偤浜嗘彁鍗囧氨妤�(y猫)骞剧巼鑰冨€�(g猫)浜哄姏璩囨簮缍�(j墨ng)鐞嗚瓑鏇搁倓鏄€�(g猫)涓嶉尟(cu貌)鐨勯伕鎿囥€傛兂鎵惧€�(g猫)濂藉伐浣�锛屽挶鍊戣嚜宸卞氨寰楁彁鍗囪€冨€�(g猫)浜哄姏璩囨簮缍�(j墨ng)鐞嗚瓑鏇�锛岄€欏€�(g猫)姗�(j墨)鏈�(hu矛)鎬庤兘閷�(cu貌)閬�锛熸€庝箞鎵嶈兘鐭ラ亾鏈湴鍗€(q奴)鐨勪汉鍔涜硣婧愮稉(j墨ng)鐞嗚€冭│鍫�(b脿o)鍚嶆檪(sh铆)闁撳拰鑰冭│鏅�(sh铆)闁撶瓑鐩搁棞(gu膩n)淇℃伅鍛�锛屼笉瑕佽憲鎬ワ紝渚嗙敵璜� 鍏嶈不(f猫i)闋�(y霉)绱勭煭淇℃彁閱�锛屽埌鏅�(sh铆)绲︽偍鐧�(f膩)鐭俊鎻愰啋鍠瞺

浜哄姏璩囨簮缍�(j墨ng)鐞嗛潰瑭︽妧宸ф湁鍝簺

闈㈣│浜哄姏璩囨簮缍�(j墨ng)鐞哹ai鐨勪簲瑕佺礌锛�

1銆佹簼閫氬姏;

2銆佽铂(z茅)浠绘剰璀�(sh铆)鍜屽叕姝ｆ€�;

3銆佷汉鍔涜硣婧愬皥妤�(y猫)鎶€鑳�;

4銆佸皪浜哄姏璩囨簮濡備綍鏀寔缍�(j墨ng)鐕熺殑娣卞埢鐞嗚В;

5銆佹噳(y墨ng)璁婅兘鍔涖€�

闈㈣│鎶€宸ц垏娉ㄩ噸

(1)绲曞皪涓嶆墦鐒℃簴(zh菙n)鍌欎箣浠�锛屾墍浠ラ潰瑭﹀墠瑕佹簴(zh菙n)鍌欏ソ锛屼富瑕佸寘鎷叕鍙哥啊浠�(鍏徃鎬ц唱(zh矛)銆佽(gu墨)妯�銆佹敞鍐婅硣鏈€侀姺鍞銆佷汉鍝℃暩(sh霉)閲�銆佹キ(y猫)鍕�(w霉)鑼冨湇銆佸叕鍙告鍙叉垨鐧�(f膩)灞曞彶銆佹垚灏�銆佸叕鍙搁毟灞棞(gu膩n)绯�)锛屽叕鍙告墍鍦ㄨ妤�(y猫)鎯呮硜鍙婄窗(x矛)鍒嗗競鍫存儏娉�锛岃嚜宸卞姫鍔涚殑璀夋摎(j霉)(濡傚(xu茅)缈�(x铆)瑷�(j矛)鍔�銆佹垚灏辫瓑鏄�)锛屾簴(zh菙n)鍌欑殑鍟忛(浜哄姏璩囨簮閮ㄤ汉鍝℃暩(sh霉)閲�銆佺鍒╁緟閬�銆佸伐浣滃湴榛�(di菐n))浠ュ強鍏朵粬涓€浜涗綔鎴�(zh脿n)宸ュ叿銆�

(2)鎵惧皪鏂规紡娲炲嵆鎳�(y墨ng)鑱樻柟“涓嶆兂瑾殑”锛屾垨鐧�(f膩)鐝�(xi脿n)灏嶆柟鑷浉鐭涚浘鐨勫湴鏂�(璎婅█);瓒婃槸灏堟キ(y猫)锛岃秺鑳界櫦(f膩)鐝�(xi脿n)鐪熸鐨勫悓琛岃€屼笉鏄湁宸ヤ綔缍�(j墨ng)椹�(y脿n)鍗绘矑鏈夎兘鍔涚殑;瓒婃槸灏堟キ(y猫)锛岄潪瑾炶█鐨勮〃閬�(d谩)涔熻秺灏堟キ(y猫)锛屾墜鍕�锛岄粸(di菐n)闋�锛岀溂绁炲氨鍙互鐪嬪嚭;瓒婃槸灏堟キ(y猫)瓒婃槸鑳戒富瀹伴潰瑭︼紝鎺у埗闈㈣│绡€(ji茅)濂忛潰瑭︽檪(sh铆)闁�锛岃€屼笖鑳借磰缇庡皪鏂瑰“浣犲彛鎵嶅緢濂�”銆�

(3)娉ㄦ剰鑷繁鐨勮。钁楄垏璜囧悙銆�

闈㈣│瑕佹敞鎰�

1.鎷涜仒闈㈣│鐨凷TAR鍘熷墖銆�

鎷涜仒闈㈣│鏄疕R缍�(j墨ng)鐞嗙殑涓€闋�(xi脿ng)閲嶈宸ヤ綔鍏�(n猫i)瀹�锛屾瘡鍊�(g猫)鎴愬姛鐨勭稉(j墨ng)鐞嗕汉閮藉繀闋堝叿鍌欓珮瓒呯殑鎷涜仒闈㈣│鎶€宸�锛屼娇鍚堥仼鐨勪汉鍦ㄥ悎閬╃殑宕椾綅涓�锛屽壍(chu脿ng)閫犲礂浣嶉珮绺炬晥銆�

鎵€璎係TAR鍘熷墖锛屽嵆Situation(鑳屾櫙)銆乀ask(浠诲嫏(w霉))銆丄ction(琛屽嫊(d貌ng))鍜孯esult(绲�(ji茅)鏋�)鍥涘€�(g猫)鑻辨枃鍠鐨勯瀛楁瘝绲勫悎銆傚湪灏嶆噳(y墨ng)鑱樹汉鍝￠€�(j矛n)琛岄潰瑭︾殑鏅�(sh铆)鍊欙紝涓嶅Θ瑭﹁│STAR鍘熷墖銆�

STAR鍘熷墖鏄潰瑭﹂亷绋嬩腑娑夊強瀵�(sh铆)璩�(zh矛)鎬у収(n猫i)瀹圭殑璜囪┍绋嬪簭锛屼换浣曟湁鏁堢殑闈㈣│閮藉繀闋堥伒寰€欏€�(g猫)绋嬪簭銆傚湪鑸囨噳(y墨ng)鑱樹汉鍝′氦璜囨檪(sh铆)锛岄鍏堜簡瑙ｆ噳(y墨ng)鑱樹汉鍝′互鍓嶇殑宸ヤ綔鑳屾櫙锛屽嵆鎵€璎傜殑鑳屾櫙瑾�(di脿o)鏌�(Situation)锛岀劧鍚庤憲閲嶄簡瑙ｈ┎鍝″伐鍏烽珨鐨勫伐浣滀换鍕�(w霉)(Task)閮芥槸鍝簺锛屾瘡涓€闋�(xi脿ng)宸ヤ綔浠诲嫏(w霉)閮芥槸鎬庝箞鍋氱殑锛岄兘閲囧彇浜嗗摢浜涜鍕�(d貌ng)(Action)锛屾墍閲囧彇琛屽嫊(d貌ng)鐨勭祼(ji茅)鏋滃浣�(Result)銆�

2.鑱疯铂(z茅)娓呮櫚鐨�6W1H鍘熷墖銆�

鑱疯铂(z茅)娓呮櫚鏄鐞嗗伐浣滅殑鍩烘湰婧�(zh菙n)鍓�锛屼换浣曠殑绠＄悊閮芥槸寰炵鐞嗚伔浣嶉枊濮嬬殑銆備絾鏄�锛屽湪瀵�(sh铆)闅涚鐞嗕腑锛岃伔璨�(z茅)涓嶆竻锛屾瑠(qu谩n)璨�(z茅)涓嶆槑鐨勭従(xi脿n)璞￠倓澶ч噺瀛樺湪銆備綔鐐轰竴鍊�(g猫)HR缍�(j墨ng)鐞�锛屽繀闋堝皪閫欏€�(g猫)鍟忛鍋氭洿鐐烘繁鍏ョ殑鎬濊€�锛屾湁鏁堝湴鍔犱互瑙ｆ焙锛屼娇鍝″伐閮借兘鏄庣⒑鑷繁鐨勮伔璨�(z茅)鎵€鍦ㄣ€�

3.鐩(bi膩o)绠＄悊鐨凷MART鍘熷墖銆�

瀵�(sh铆)鏂界洰妯�(bi膩o)绠＄悊涓嶄絾鏈夊埄浜庡摗宸ラ珮鏁堝湴宸ヤ綔锛屾洿鏄偤绺炬晥鑰冩牳鍒跺畾鐩(bi膩o)鍜岃€冩牳妯�(bi膩o)婧�(zh菙n)锛屼娇鑰冩牳鏇村姞绉戝(xu茅)鍖�銆佽(gu墨)鑼冨寲锛屾洿鑳戒繚璀夎€冩牳鐨勫叕闁�銆佸叕骞宠垏鍏銆傚埗瀹氱洰妯�(bi膩o)鐪嬩技涓€浠剁啊鍠殑浜嬫儏锛屼絾鏄鏋滀笂鍗囧埌鎶€琛�(sh霉)鐨勫堡闈�锛岀稉(j墨ng)鐞嗗繀闋堝(xu茅)缈�(x铆)骞舵帉鎻MART鍘熷墖銆�

鎵€璎係MART鍘熷墖锛屽嵆鏄細

1.鐩(bi膩o)蹇呴爤鏄叿楂旂殑(Specific);

2. 鐩(bi膩o)蹇呴爤鏄彲浠ヨ　閲忕殑(Measurable);

3. 鐩(bi膩o)蹇呴爤鏄彲浠ラ仈(d谩)鍒扮殑(Attainable);

4. 鐩(bi膩o)蹇呴爤鍜屽叾浠栫洰妯�(bi膩o)鍏锋湁鐩搁棞(gu膩n)鎬�(Relevant);

5. 鐩(bi膩o)蹇呴爤鍏锋湁鏄庣⒑鐨勬埅姝㈡湡闄�(Time-based)銆�

鐒¤珫鏄埗瀹氬湗(tu谩n)闅�(du矛)鐨勫伐浣滅洰妯�(bi膩o)閭勬槸鍝″伐鐨勭妇鏁堢洰妯�(bi膩o)閮藉繀闋堢鍚堜笂杩板師鍓囷紝浜斿€�(g猫)鍘熷墖缂轰竴涓嶅彲銆傚埗瀹氱殑閬庣▼涔熸槸HR缍�(j墨ng)鐞嗚兘鍔涗笉鏂峰闀风殑閬庣▼锛孒R缍�(j墨ng)鐞嗗繀闋堝拰鍝″伐涓€璧峰湪涓嶆柗鍒跺畾楂樼妇鏁堢洰妯�(bi膩o)鐨勯亷绋嬩腑鍏卞悓鎻愰珮绺炬晥鑳藉姏銆�

4.鏈夋晥绠＄悊鐨凱DCA鍘熷墖銆�

鎵€璎侾DCA锛屽嵆鏄▓(j矛)鍔�(Plan)銆佸(sh铆)鏂�(Do)銆佹鏌�(Check)銆佽(di脿o)鏁�(Adjustment)鐨勯瀛楁瘝绲勫悎銆傜劇璜栧摢涓€闋�(xi脿ng)宸ヤ綔閮介洟涓嶉枊PDCA鐨勫惊鐠�(hu谩n)锛屾瘡涓€闋�(xi脿ng)宸ヤ綔閮介渶瑕佺稉(j墨ng)閬庤▓(j矛)鍔�銆佸煼(zh铆)琛岃▓(j矛)鍔�銆佹鏌ヨ▓(j矛)鍔冦€佸皪瑷�(j矛)鍔冮€�(j矛n)琛岃(di脿o)鏁村苟涓嶆柗鏀瑰杽閫欐ǎ鍥涘€�(g猫)闅庢銆傚皪HR缍�(j墨ng)鐞嗕締瑾紝閫欐槸涓€鍊�(g猫)鏈夋晥鎺у埗绠＄悊閬庣▼鍜屽伐浣滆唱(zh矛)閲忕殑宸ュ叿銆傞噰鐢≒DCA鍙互浣夸綘鐨勭鐞嗗悜鑹€у惊鐠�(hu谩n)鐨勬柟鍚戠櫦(f膩)灞�锛岄€氶亷瀵�(sh铆)鏂藉苟鐔熺反閬�(y霉n)鐢紝HR缍�(j墨ng)鐞嗕竴瀹氳兘鍦ㄥ伐浣滀腑涓嶆柗鎻愰珮鏁堢巼锛屾洿鍔犳湁鏁堝湴椐曢Ν宸ヤ綔銆�

5.缍�(j墨ng)鐞嗚伔妤�(y猫)鍖栫殑MKASH鍘熷墖銆�

鍕�(d貌ng)姗�(j墨)锛氱⿳妤电殑鍕�(d貌ng)姗�(j墨)灏嶆垚鍔熸湁宸ㄥぇ鐨勬縺鍕�(l矛)鎬т綔鐢�銆備汉浜嬬稉(j墨ng)鐞嗘噳(y墨ng)涓嶆柗瑾�(di脿o)鏁磋嚜宸辩殑蹇冩厠(t脿i)锛屼互绌嶆サ鐨勫嫊(d貌ng)姗�(j墨)闈㈠皪宸ヤ綔鍜屾寫鎴�(zh脿n)锛屼笉鏂锋縺鍕�(l矛)鑸囪秴瓒婅嚜鎴�锛屽湪绌嶆サ鍕�(d貌ng)姗�(j墨)鐨勫紩闋�(l菒ng)涓嬪幓瀵�(sh铆)鐝�(xi脿n)鎵€鍒跺畾鐨勭洰妯�(bi膩o)鍜岄仩(yu菐n)鏅�銆�

浜哄姏璩囨簮缍�(j墨ng)鐞嗗洓鍊�(g猫)鍩烘湰姊濅欢锛�

涓€锛岀ⅸ澹(xu茅)姝蜂互涓�锛屽皪浜哄姏璩囨簮鍟忛鐮旂┒閬�(d谩)鍒颁竴瀹氭繁搴�锛屼簡瑙ｅ湅闅涘ぇ鍏徃浜哄姏璩囨簮绠＄悊鐨勭櫦(f膩)灞曟绋嬪拰鎳�(y墨ng)鐢ㄦā寮�銆備笉鍍呰鏈夋墡瀵�(sh铆)鐨勭悊璜栫煡璀�(sh铆)锛岄倓瑕佹噦寰楀(sh铆)闅涙搷浣溿€�

浜�锛岃鏈夊壍(chu脿ng)閫犲姏銆備綔鐐轰汉鍔涜硣婧愮鐞嗗斧锛屽鏋滄矑鏈夋柊鎬濊矾鍜屽壍(chu脿ng)閫犲姏锛屽皣鏄嚧鍛藉急榛�(di菐n)銆備汉鍔涜硣婧愮鐞嗗斧瑕佺煡閬撴斂绛栫殑绮鹃珦鎵€鍦�锛屾暍浜庢墦鐮寸従(xi脿n)鐙€锛屼笉鏂峰湴鐐轰紒妤�(y猫)鏈€楂樺堡鎻愪緵鎴�(zh脿n)鐣ユ€ф剰瑕�銆�

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