璺濋洟2023骞磋粺鑰冮珮绱�(j铆)绯荤当(t菕ng)瑕�(gu墨)鍔冭垏绠＄悊甯€冭│鍍呭墿涓€鍊�(g猫)鏈堢殑鏅�(sh铆)闁撲簡锛屽皬绶ㄧ偤澶у鏁寸悊浜嗕竴浜涖€婄稖鍚堢煡璀�(sh铆)銆嬬鐩殑鑰冮粸(di菐n)鍙婄湡椤屽収(n猫i)瀹�锛屽笇鏈涜兘灏�(du矛)鍚勪綅鍌欒€冪殑灏忎紮浼村€戞湁鎵€骞姪锛岃€冭│鍗冲皣渚嗚嚚锛屽缓璀板ぇ瀹舵姄绶婃檪(sh铆)闁撻€�(j矛n)琛屽倷鑰�銆�

鑰冪敓濡傛灉鎿�(d膩n)蹇冭嚜宸遍尟(cu貌)閬�2023骞翠笂鍗婂勾杌熻€冮珮绱�(j铆)绯荤当(t菕ng)瑕�(gu墨)鍔冭垏绠＄悊甯€冭│鐨勬簴(zh菙n)鑰冭瓑鎵撳嵃鏅�(sh铆)闁�銆佽€冭│鏅�(sh铆)闁�銆佹垚绺�(j墨)鏌ヨ鏅�(sh铆)闁撶瓑鏅�(sh铆)闁撶瘈(ji茅)榛�(di菐n)锛屽彲浣跨敤“ 鍏嶈不(f猫i)闋�(y霉)绱勭煭淇℃彁閱�”鏈嶅嫏(w霉)锛岄爯(y霉)绱勬垚鍔�锛屽眴鏅�(sh铆)閲嶈鑰冭│绡€(ji茅)榛�(di菐n)鎴戝€戞渻(hu矛)浠ョ煭淇″舰寮忓強鏅�(sh铆)鎻愰啋鎮紒

鑰冮粸(di菐n)鍥涘崄涓€锛氬父鐢ㄧ殑娉曞緥娉曡(gu墨)

銆婄郴绲�(t菕ng)瑕�(gu墨)鍔冭垏绠＄悊甯暀绋嬨€�(2017骞村瀹氶€氶亷鐗�)12.2.4鍒楄垑浜嗗父鐢ㄧ殑娉曞緥娉曡(gu墨)锛氬悎鍚屾硶銆佹嫑鎶曟(bi膩o)娉曘€佽憲浣滄瑠(qu谩n)娉�銆佹斂搴滈噰璩�(g貌u)娉�銆佸嫗鍕�(d貌ng)娉�銆佺煡璀�(sh铆)鐢�(ch菐n)娆�(qu谩n)娉�銆傝珛(q菒ng)鑰冪敓浜嗚В涓嬪悇娉曞緥娉曡(gu墨)鐨勭浉闂�(gu膩n)鍏�(n猫i)瀹�銆�

瑭宠銆婄郴绲�(t菕ng)瑕�(gu墨)鍔冭垏绠＄悊甯暀绋嬨€�(2017骞村瀹氶€氶亷鐗�)321-322闋�

鑰冮粸(di菐n)鐩搁棞(gu膩n)鐪熼

鎴戝湅(gu贸)娉曞緥瑕�(gu墨)鑼冨垎鐐烘硶寰�銆佽鏀挎硶瑕�(gu墨)銆佸湴鏂规€ф硶瑕�(gu墨)銆佽嚜娌绘渚嬪拰鍠姊濅緥銆傚悎鍚屾硶灞簬()銆�

A.鑷不姊濅緥

B.鍦版柟鎬ф硶瑕�(gu墨)

C.琛屾斂娉曡(gu墨)

D.娉曞緥

鍙冭€冪瓟妗堬細D

鐪熼鑰冮粸(di菐n)鍥涘崄浜岋細璁婃洿鐨勯鍨�(鑻辫獮椤�)

1銆佺穵鎬ヨ畩鏇达細蹇呴爤鐩″揩瀵�(sh铆)鏂界殑鏇存敼锛屽绯荤当(t菕ng)鍑虹従(xi脿n)閲嶅ぇ绐佺櫦(f膩)浜嬩欢

2銆佹(bi膩o)婧�(zh菙n)璁婃洿锛氶ⅷ(f膿ng)闅�(xi菐n)寰堝皬鎴栨矑鏈夐ⅷ(f膿ng)闅�(xi菐n)鐨勮畩鏇�锛岃畩鏇撮兘鏄爯(y霉)鍏堟壒婧�(zh菙n)鐨�

3銆佸父瑕�(gu墨)璁婃洿锛氫换浣曢潪妯�(bi膩o)婧�(zh菙n)璁婃洿鎴栫穵鎬ヨ畩鏇寸殑鏈嶅嫏(w霉)璁婃洿

灏�(du矛)浜庝笉鍚岀殑璁婃洿椤炲瀷锛屽彲浠ョ偤鍏朵腑鏌愮ó椤炲瀷瀹氱京"闋�(y霉)瀵╂壒"鐨勬(j墨)鍒�锛屼互娓涘皯璁婃洿瀵╂壒鐨勫伐浣滈噺锛屾彁楂樿畩鏇村鎵圭殑鏁堢巼銆�

瑭宠銆婄郴绲�(t菕ng)瑕�(gu墨)鍔冭垏绠＄悊甯暀绋嬨€�(2017骞村瀹氶€氶亷鐗�)166-168闋�

鑰冮粸(di菐n)鐩搁棞(gu膩n)鐪熼

()is pre-authorized by Change Management that has an accepted and established procedure to provide a specific change requirement.

A. Emergency Change

B. Significant Change

C. Standard Change

D. Regular Change

鍙冭€冪瓟妗堬細C

鐪熼鑰冮粸(di菐n)鍥涘崄涓夛細棣欒静(n贸ng)鍏紡鍚京

棣欒静(n贸ng)鐢ㄦ鐜囦締瀹氶噺鎻忚堪淇℃伅锛岀郸鍑轰簡鍏紡锛欻(X)=- Σpilog-pi

H(X)琛ㄧず浜嬩欢X鐨勪俊鎭喌锛孭i鏄簨浠跺嚭鐝�(xi脿n)绗琲绋媭鎱�(t脿i)鐨勬鐜囷紝鍦ㄤ簩閫�(j矛n)鍒剁殑鐙€娉佷笅锛屽皪(du矛)鏁�(sh霉)鐨勫簳鏄�2锛屾鏅�(sh铆)鐨勪俊鎭喌鍙互浣滅偤淇℃伅鐨勫害閲�锛岀ū鐐轰俊鎭噺锛屽柈浣嶆槸姣旂壒(bit)

瑭宠銆婄郴绲�(t菕ng)瑕�(gu墨)鍔冭垏绠＄悊甯暀绋嬨€�(2017骞村瀹氶€氶亷鐗�)2闋�

鑰冮粸(di菐n)鐩搁棞(gu膩n)鐪熼

棣欒静(n贸ng)鐢ㄦ鐜囦締瀹氶噺鎻忚堪淇℃伅鐨勫叕寮忓涓�锛屽叾涓璈(X)琛ㄧず浜嬩欢X鐨�()

H(X)=- Σpilog-pi

A.姒傜巼

B.淇℃伅鐔�

C.姣旂壒

D.瀛楃瘈(ji茅)

鍙冭€冪瓟妗堬細B

鐪熼鑰冮粸(di菐n)鍥涘崄鍥涳細闆诲瓙鍟嗗嫏(w霉)鐨勯鍨�

鎸夌収渚濇墭缍�(w菐ng)绲�(lu貌)椤炲瀷鍔冨垎锛�

1銆丒DI(闆诲瓙鏁�(sh霉)鎿�(j霉)浜ゆ彌)鍟嗗嫏(w霉)銆�

2銆両nternet(浜掕伅(li谩n)缍�(w菐ng))鍟嗗嫏(w霉)銆�

3銆両ntranet(浼佹キ(y猫)鍏�(n猫i)閮ㄧ恫(w菐ng))鍟嗗嫏(w霉)

4銆丒xtranet(浼佹キ(y猫)澶栭儴缍�(w菐ng))鍟嗗嫏(w霉)銆�

鎸夌収浜ゆ槗鐨勫収(n猫i)瀹瑰妰鍒嗭細

1銆佺洿鎺ラ浕瀛愬晢鍕�(w霉)锛氬悜瀹㈡埗鎻愪緵鐒″舰鍟嗗搧鍜屽悇绋湇鍕�(w霉)

2銆侀枔鎺ラ浕瀛愬晢鍕�(w霉)銆傚寘鎷悜瀹㈡埗鎻愪緵瀵�(sh铆)楂斿晢鍝�(鏈夊舰鍟嗗搧)鍙婃湁闂�(gu膩n)鏈嶅嫏(w霉)銆�

鎸夌収浜ゆ槗灏�(du矛)璞″妰鍒嗭細

1銆佷紒妤�(y猫)鑸囦紒妤�(y猫)涔嬮枔鐨勯浕瀛愬晢鍕�(w霉)(B2B)銆�

2銆佸晢妤�(y猫)浼佹キ(y猫)鑸囨秷璨�(f猫i)鑰呬箣闁撶殑闆诲瓙鍟嗗嫏(w霉)(B2C)

3銆佹秷璨�(f猫i)鑰呰垏娑堣不(f猫i)鑰呬箣闁撶殑闆诲瓙鍟嗗嫏(w霉)(C2C)

4銆侀浕瀛愬晢鍕�(w霉)鑸囩窔涓嬪(sh铆)楂斿簵鏈夋(j墨)绲�(ji茅)鍚堝悜娑堣不(f猫i)鑰呮彁渚涘晢鍝佸拰鏈嶅嫏(w霉)锛岀ū鐐�020妯″紡

鑰冮粸(di菐n)鐩搁棞(gu膩n)鐪熼

缍�(w菐ng)绲�(lu貌)鐩存挱甯惰波鏄柊鑸堢殑璩�(g貌u)鐗╂ā寮�銆傚嫉鏌愰€�(j矛n)鍏ユ煇浼佹キ(y猫)缍�(w菐ng)绲�(lu貌)鐩存挱闁�锛岃垏涓绘挱浜掑嫊(d貌ng)鍚庯紝鍦ㄧ恫(w菐ng)绔欎笅瑷傚柈璩�(g貌u)璨蜂簡涓変欢鍟嗗搧銆傞€欑ó闆诲瓙鍟嗗嫏(w霉)鐨勬ā寮忓爆浜�()

A.B2C

B.B2B

C.C2C

D.C2B

鍙冭€冪瓟妗堬細A

鐪熼鑰冮粸(di菐n)鍥涘崄浜旓細鏈嶅嫏(w霉)鑷�(t谩i)绠＄悊鑸囪⿻(p铆ng)鍍�(ji脿)

鏈嶅嫏(w霉)鑷�(t谩i)璨�(f霉)璨�(z茅)铏曠悊鍚勭ó鏈嶅嫏(w霉)浜嬩欢浠ュ強鐢ㄦ埗鐨勮珛(q菒ng)姹�(鎴栨(bi膩o)婧�(zh菙n)璁婃洿)锛岄€氬父鐐烘暣鍊�(g猫)IT閮ㄩ杸鑸囩敤鎴剁殑鑱�(li谩n)绲�(lu貌)榛�(di菐n)锛屽悓鏅�(sh铆)浣跨敤灏堥杸鐨勮粺浠跺伐鍏疯閷勫拰绠＄悊鎵€鏈夐€欎簺浜嬩欢銆�

鏈嶅嫏(w霉)鑷�(t谩i)涓昏宸ヤ綔锛�

1銆佺浉鎳�(y墨ng)鍛煎彨璜�(q菒ng)姹�

2銆佺櫦(f膩)甯冧俊鎭�

3銆佷緵鎳�(y墨ng)鍟嗚伅(li谩n)绲�(lu貌)

4銆侀亱(y霉n)鐕�(y铆ng)浠诲嫏(w霉)

5銆佸熀绀�(ch菙)瑷�(sh猫)鏂界洠(ji膩n)鎺�

瑭宠銆婄郴绲�(t菕ng)瑕�(gu墨)鍔冭垏绠＄悊甯暀绋嬨€�(2017骞村瀹氶€氶亷鐗�)189闋�

鑰冮粸(di菐n)鐩搁棞(gu膩n)鐪熼

The () is the primary point of contact for users when there is a service disruption, for Service Requests, or even for some categories of Request for Change.

A. Quality Management Center

B. Monitor Console

C. Development Center

D. Service Desk

鍙冭€冪瓟妗堬細D

浠ヤ笂灏辨槸“2023骞磋粺鑰冮珮绱�(j铆)绯荤当(t菕ng)瑕�(gu墨)鍔冭垏绠＄悊甯€婄稖鍚堢煡璀�(sh铆)銆嬭€冮粸(di菐n)鍙婄湡椤屽尟绺�(涔�)”鐨勫収(n猫i)瀹逛簡锛屽缓璀板ぇ瀹惰獚(r猫n)鐪熼柋璁€锛屾彁鍓嶅倷鑰�銆傛韩棣ㄦ彁绀猴細2023骞磋粺鑰冮珮绱�(j铆)绯荤当(t菕ng)瑕�(gu墨)鍔冭垏绠＄悊甯€冭│鍗冲皣渚嗚嚚锛屾垜鍊�?y艒u)姒囪牴瑕�?zh菙n)鍌欎簡寰堝鍌欒€冭硣鏂�锛岃€冪敓鍙粸(di菐n)鎿婃枃绔犲熬閮�“榛�(di菐n)鎿婂厤璨�(f猫i)涓嬭級”閫�(j矛n)琛屽厤璨�(f猫i)闋�(l菒ng)鍙�锛�